How to Have Difficult Conversations, with Jennifer Bicknell
You know the conversation you need to have. You've known for weeks. Most of us were never taught how to have a hard conversation, and in a service-based business that gap can cost you sleep, income and the confidence to hold your boundaries.
Left alone, a small issue tends to grow, and a two-minute conversation can quietly turn into a dispute.
In this episode, host Adrienne Donnelly sits down with Jennifer Bicknell, an employment lawyer and self-described dispute prevention advisor with more than thirty years of experience. Jen helps businesses have the conversations that keep small issues small, and she shares a simple planning framework you can use before your next tricky client, team or contractor conversation.
You'll hear about
- The three reasons we avoid difficult conversations
- Why confidence changes the client power dynamic
- Giving candid feedback without the sugar coating
- Planning a conversation with the six Ws in minutes
- Handling a client concern you weren't meant to see
Hard conversations get easier with a little preparation. A clear what and why, a bit of planning and a willingness to listen can carry you a long way. Choose one conversation you've been putting off and give it two minutes of planning this week. Dealing with it early protects your boundaries, your sleep and your client relationships.
Resources and Links
Connect with Adrienne & the Seed Community:
Website: www.seedvirtualassistants.com.au
Instagram: @seedvirtualassistants
Facebook Group: Seed VA - Australian Virtual Assistant Community
Learn more about the Inner Circle: www.seedvirtualassistants.com.au/innercircle
Connect with Jennifer Bicknell:
Website: jenniferbicknell.com.au
LinkedIn: jennifer-bicknell-lawyer-coach-speaker
If this episode made you feel a little less alone or gave you something to think about, share it with a fellow business bestie. And don't forget to subscribe so you never miss what's new on Seed to Success.
